Accessibility Statement

This statement applies to content published on https://stepup.jisc.ac.uk/

This website is run by Jisc. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without problems
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact us:

We’ll consider your request and get back to you.

If you can’t view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, use the ‘spotted an issue?’ button at the foot of every page, or contact web@jisc.ac.uk.

Enforcement procedure

If you contact us with a complaint and you’re not happy with our response contact the Equality Advisory and Support Service (EASS)

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Technical information about this website’s accessibility

Jisc is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Issues with images, video and audio

We don’t provide transcripts of all our podcasts. This does not meet WCAG 2.1 success criterion 1.2.1 (audio only and video only – prerecorded). Transcript can be provided on request. 

Issues with interactive tools and transactions

There is inadequate context with some interfaces – especially around listing pages and pagination controls. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to redevelop the pages where this is an issue in 2020.

Role and state information is missing from some interactive elements on older pages. These do not meet WCAG 2.1 success criterion 4.1.2 (name, role value). Older pages will be retired or redeveloped in 2020.

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value). Some of these pages are due to be redeveloped in 2020, we will be reviewing the others and whether to retire them or remove them.

Content that’s not within scope of the accessibility regulations

Older PDFs and other documents

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

Whenever new features are released they must meet WCAG 2.1 AA. We’re also committed to working on the issues above.

This statement was prepared on 2 August 2019. It was last updated on 6 February 2020.

Content modified from the GOV.UK accessbility statement – used through the Open Government Licence v3.0.